Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Umbrella Bridge LLC, a North Carolina limited liability company (“Pleat,” “we,” “us,” or “our”), governing your use of the Pleat platform and related services at usepleat.com.

By creating an account or using Pleat, you agree to be bound by these Terms. If you are using Pleat on behalf of a business, you represent that you have the authority to bind that business to these Terms.

Pleat is a cloud-based platform for custom window treatment workrooms to create quotes, track projects, and manage invoicing. The service is provided “as available” and we reserve the right to modify, suspend, or discontinue features at any time with reasonable notice.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized access.

We are not liable for losses resulting from unauthorized use of your account where the compromise was not caused by a failure in Pleat's security.

• Subscriptions renew automatically unless cancelled before the renewal date.
• We may adjust pricing with 30 days advance written notice. Updated pricing applies at the next renewal cycle.
• If payment is not received within 15 days of the due date, we may suspend access to your account.
• No refunds are issued for partial billing periods.
• You are responsible for all applicable taxes except taxes on Pleat's income.

You own your data

You retain all right, title, and interest in the data you create in Pleat, including quotes, client information, pricing, project details, and invoices (“Customer Data”). Nothing in these Terms transfers ownership of Customer Data to Pleat.

License to operate

You grant Pleat a non-exclusive, royalty-free license to use Customer Data solely to provide and maintain the service, provide customer support, and generate anonymized, aggregated analytics. This license terminates when your account is closed and your data is deleted.

Pleat owns the platform

All intellectual property in the Pleat platform - including code, design, branding, and algorithms - belongs to Pleat. These Terms do not grant you any rights to our intellectual property beyond the right to use the service as a subscriber.

You may export your data at any time during your subscription. Upon account closure, your data remains available for export for 30 days. After that period, your data will be deleted within 30 additional days, except where retention is required by law.

You agree not to:

• Use Pleat for any unlawful purpose
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts or Pleat infrastructure
• Reverse engineer, decompile, or disassemble the service
• Resell, sublicense, or redistribute access to the service
• Use automated tools (bots, scrapers) to access the service without written permission
• Upload content that infringes third-party intellectual property

You agree to indemnify, defend, and hold harmless Pleat, its parent company, members, officers, and agents from any third-party claims arising from: (a) your use of the service, (b) your violation of these Terms, (c) your violation of any law or regulation, or (d) your Customer Data.

Pleat will indemnify you against third-party claims that the Pleat platform itself infringes a third party's intellectual property rights, except where the infringement arises from Customer Data, modifications you made, or use of the service in combination with non-Pleat products.

By you

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

By Pleat

We may suspend or terminate your access immediately for violations of the Acceptable Use policy, non-payment after the cure period, or as required by law. We may terminate for any other reason with 30 days written notice.

After termination

Your data remains available for export for 30 days after termination. Accrued payment obligations and the following sections survive termination: Warranty Disclaimer, Limitation of Liability, Indemnification, Your Data, Governing Law, and Confidentiality.

We use commercially reasonable efforts to maintain availability but do not guarantee any specific uptime percentage. We are not liable for downtime caused by third-party service providers, force majeure events, your internet connectivity, or scheduled maintenance.

Both parties agree to keep confidential information confidential. This includes your business data, pricing, and client information, as well as Pleat's proprietary technology and business information. Confidentiality obligations survive for 3 years after disclosure.

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws principles.

Any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Wake County, North Carolina. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

You agree that any dispute will be resolved on an individual basis. You waive any right to participate in a class action or class-wide arbitration.

Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, pandemics, government actions, infrastructure failures, or third-party service outages.

• If any provision of these Terms is held invalid, the remaining provisions remain in full force.
• These Terms constitute the entire agreement between you and Pleat regarding the service.
• Failure to enforce any provision is not a waiver of that or any other provision.
• You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Pleat application at least 30 days before the changes take effect. Continued use of Pleat after changes constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at:

Pleat
Email: legal@usepleat.com